Coebat Privacy Policy – How Your Data Is Stored and Where It Goes

1. Introduction

Coebat (https://coebat.click) is Bangladesh's online entertainment and betting platform. We understand that when you use our services, certain personal information is shared with us. You have every right to know what we do with that information, how we store it, and who we share it with — and it is our responsibility to make that clear.

This Privacy Policy applies to all Coebat services — including the website, mobile app, live chat, and any other communication channels. By registering with or using Coebat, you are agreeing to this policy.

2. What Data We Collect

Coebat collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.

Information You Provide Directly:

• At registration: name, mobile number, date of birth
• During KYC verification: national ID or passport details and photo
• At the time of payment: bKash/Nagad/Rocket number (for transaction verification only)
• When contacting support: the content of your messages and any attachments

Automatically Collected Information:

• Device information: operating system, browser version, and screen resolution
• IP address (for approximate location and security purposes)
• Session data: login time, duration of use, and pages visited
• Game and betting history: games played, bet amounts, and win/loss records
• Cookies and local storage data (see details below)

3. How Your Information Is Used

Coebat uses your information for the following purposes:

• Account Management: Login verification, password reset, and account security
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records
• Service Improvement: Analyzing which features are used most to improve the platform
• Security: Detecting fraud, preventing suspicious activity, and combating money laundering
• Contact: Sending bonus offers, payment confirmations, and important updates
• Responsible Gaming: Identifying unusual gameplay patterns and reaching out when necessary
• Legal obligations: Records maintained as required by regulatory authorities

Coebat never uses your data for targeted advertising or sells it to third parties for profiling purposes.

4. Who Your Data Is Shared With

Coebat shares information only in limited circumstances — and the reason for each case is clearly stated below:

• Payment Gateway: Only the information necessary to verify and complete transactions is shared with bKash, Nagad, and Rocket.
• Game Provider: Only the session data required to run games from providers such as Pragmatic Play and NetEnt is shared — no personal identity information.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority — and in no other circumstances.
• Security Specialist: Trusted security firms conduct regular audits to test our systems — they do not access any personal data.

5. Security Measures

Coebat uses industry-standard technology to keep your data secure:

• 256-bit TLS/SSL: All data transmissions are encrypted — you can verify this by the padlock icon in your browser's address bar.
• Hashed password: Your password is never stored in plain text — it is kept as a one-way hash that cannot be reversed.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at login — with this enabled, no one can access your account with just a password.
• Firewall & Intrusion Detection System: If unusual activity is detected on the server, an automated alert is triggered immediately.
• Data Segregation: Payment data, personal information, and game history are stored on separate servers — if one is compromised, the rest remain secure.
• Quarterly Audit: An independent cybersecurity team conducts regular vulnerability assessments.

6. Cookie Policy

Coebat uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

Types of cookies Coebat uses:

• Essential cookies: Login session maintenance and security tokens — the site cannot function without these.
• Functional Cookies: Remembering your preferred language, theme, and other settings.
• Analytics Cookies: To understand which pages are used most and where issues occur — personal identity remains hidden.

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent you from logging in to Coebat or playing games.

7. How Long Is Your Data Retained

Coebat does not retain data beyond what is necessary. Our general policy is:

• Active account data: For as long as your account remains active
• After Account Closure: Up to 5 years to meet legal obligations
• Transaction records: 5 years as required by financial regulations
• Cookie & session data: At the end of a session or after a maximum of 30 days
• Support Conversations: 2 years (for quality improvement and dispute resolution)

After this period, data is securely deleted or anonymized.

8. Your Privacy Rights

As a Coebat member, you have the following rights — and you can exercise them at any time:

9. Minor Protection

Coebat strictly refrains from providing services to anyone under the age of 18. To that end, we:

• Date of birth is verified at the time of registration
• Official government-issued age verification documents may be requested if there is any doubt
• All complaints involving minors are investigated without delay

If it comes to our attention that data has been collected from anyone under the age of 18, that account and all associated information will be deleted immediately.

10. Policy Changes

Coebat may update this Privacy Policy when necessary. In the event of changes:

• For significant changes, you will be notified at least 7 days in advance via SMS to your registered number or through an in-app notification
• The "Last Updated" date will always be shown at the top of this page
• Continued use of the service after any changes will be considered acceptance of the updated policy
• Previous versions are available upon request from support

11. Privacy-Related Contact

For any questions, requests, or complaints regarding this Privacy Policy:

• Email: support@coebat.click (Subject line: Privacy Request)
• Live Chat: Log in to Coebat and reach us via the support chat
• Time: 24/7, in Bengali

Privacy-related requests are typically responded to within 7 business days. Complex cases may take up to 30 days.